Refund policy

Refund & Return Policy – Teevorx™

At Teevorx™, we aim to deliver premium-quality streetwear and a seamless shopping experience. If something isn't right with your order, we're here to help.

Returns

We accept return requests under the following conditions:

  • The return request must be submitted within 7 days of delivery.

  • The item must be unused, unwashed, and in its original condition.

  • All original tags and packaging must be intact.

  • The return request must fall under our eligible return criteria, such as:

    • The item received is damaged or defective.

    • You received the wrong product.

    • Any other issue that is covered under our return policy and approved by our support team.

  • Items showing signs of use, washing, damage caused after delivery, or alteration will not be eligible for return.

How to Initiate a Return

To request a return, please contact us through either of the following:

Email: contact@teevorx.com

WhatsApp: Through our official WhatsApp channel from which you receive order notifications after placing your order.

Please include:

  • Your Order Number

  • The reason for the return

  • Clear photos of the product (and packaging, if applicable)

Our support team will review your request. Return requests are subject to verification and approval based on our return policy. You will be informed of the outcome and the next steps after the review.

Refunds

Once we receive and inspect the returned item:

  • If your return is approved, your refund will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method used during checkout.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during clearance, promotional, or special sale events.

  • Items that have been used, washed, altered, or damaged after delivery.

  • Products that do not meet the eligibility criteria outlined in this policy.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product. After verification, we will arrange a replacement or refund at no additional cost, where applicable.

Contact Us

For any return or refund-related queries, please contact us:

Email: contact@teevorx.com

WhatsApp: Through our official order notification channel.